Parent Handbook

Welcome to Happyland Infant Toddler Daycare


The purpose of Happyland is to create a nurturing and welcoming environment for children to play and provide quality, flexible hours and accessible early learning to meet the needs of children and families.


Happyland Early Learning Centre is a playbased centre where children learn through play. We are committed to providing an active learning environment where children are valued for their wonder and curiosity, their unique perspectives, their ability to play and their capacity for meaningful work.



Centre classrooms may be divided into the following groups:

  • Infants (0 - 18 months)
  • Toddlers (19 - 36 months)
  • Three’s (36 - 48 months)
  • Pre-K (48 - 60 months)



  • Books and Literacy: Books allow children to enter a world of “make believe”, learn about new and exciting things, and gain an understanding of the function and purpose of the written language. A wide selection of books and a quiet place for reading fosters a love of literature.
  • Puzzles & Manipulates: Small muscles in the hand are developed while handling and positioning puzzle pieces. The recognition of shape and pattern needed to complete puzzles are an important pre-reading and pre-writing skill.
  • Blocks and Floor Toys: Manipulation of blocks (stacking, balancing, arranging and lifting) helps children develop gross motor and fine motor skills needed to develop the pincer grip. Blocks provide opportunities for expressing creativity, developing problem solving skills and familiarity with size, weight and shape.
  • Group Time: Group time is an important part of the classroom’s routine. It is a time for story and language development, music and movement activities, and other varied learning experiences. Children learn to respond to the needs of others while in group situations.
  • Dramatic Play: Every room has a pretend and learn area devoted to developing a child’s sense of “make believe”. Dramatic play and social interactions begin here, but are not confined to this space. Dramatic play grows from the experiences of the children and is a meaningful way for children to share both experiences and knowledge of the world.
  • Sensory Play: Sensory activities allow children to play and explore materials with all their senses. Children develop in all learning domains as they explore, create, and play with these materials. Some materials you might find at the sensory tables include: sand, water, rice or cornstarch goop.
  • Music & Movement: Music time is an important and fun part of the children’s day. As children move and sing they breathe more deeply delivering more oxygen to the brain. Music enhances mood, memory and attention, teachers incorporate various activities including movement and sing along to the program. Research believes that music rhythms, patterns, contrast and varying tonalities are a powerful way to present information to children. The inter-curricular program offers a dedicated time each month with a professional music instructor introducing various genres of music.
  • Creativity: Children are free to explore various art and collage materials in this area. The children are encouraged to express themselves through different mediums with the focus on the process rather than the product.
  • Naps & Quiet Time: Nap time is important for infants, toddlers, preschoolers, and some kindergarten children. Infants sleep “on-demand”, based on their own schedule. For other age groups, our daily schedule incorporates a balance of active and quiet play, including a rest period. During this time, children are encouraged to rest, but not required to sleep. Children who do not sleep are allowed to get up and participate in quiet activities after a period of rest, while still respecting the quiet time so others can nap.
  • Outdoor Play: Outdoor play develops gross motor skills such as climbing, running, jumping and throwing. Children cannot develop the fine motor skills required for writing before the large muscles of the arms are developed. Outdoor activities develop spatial and body awareness. Children experience what it is like to fly through the air when they jump, what it means to go under, around, through and over objects. A full knowledge of where they are in relation to the other objects and what they can do is essential before children can begin to be in full control of their body. Ball games teach children to throw, kick, roll or bat at targets. Hand-eye coordination is essential skill developed through these activities This program is provided indoors and outdoors depending on access to playgrounds due to weather conditions.
  • Loose Parts: Loose parts are open-ended materials that can be arranged, re-arranged and combined in many ways. The loose parts can include items from nature such as pinecones, sticks, rocks and seashells or synthetic items. Children are free to choose and create with any combination of materials. Loose parts allow for creative expression, imagination, risk taking, an understanding of cause and effect and problem solving.
  • Science and Nature: A nature and science centre is an integral part of the classroom and offers hands-on learning. The nature and science learning centres include a variety of science tools, materials, and collections for children to explore and investigate. The materials in the classroom are chosen to support science concepts being explored based on children’s interest and concern for our environment.


We recommend a gradual entry for every child. It helps to make the transition between being at home and being with us a much smoother one for the child. The gradual entry process will be conducted without a parent on site.

  • First day: 8:00am to 9:00am
  • Second day: 8:00am to 10:00am
  • Third day: 8:00am to 11:00am
  • Fourth day: 8:00am to noon
  • Fifth day: 8:00am till after nap.

First Day: What to Bring

  • Indoor shoes (these are required to stay at the Centre)
  • Nap bedding (A sheet & blanket in a bag – these will be taken home every Friday for washing)
  • Diaper cream if applicable (ensure they are clearly labeled)
  • Spare clothing
  • Weather appropriate clothing
  • Comfort toys or soother
  • Water bottle
  • Milk bottle if applicable
  • Milk (if special type required) – please ensure this is labeled correctly with child’s full name
  • Hat and sunscreen in the Spring, Summer and Autumn
  • Muddy buddy
  • Family picture
  • Two photos of the child (passport size)
  • Medication form (if required)

First Day: Do NOT Bring:

  • Toys from home
  • Cell Phones and Electronic Devices


Our child care educators understand that it is difficult for parents/guardians to leave their child for the first time, and encourage parents/guardians to call throughout the day to check on their child’s progress. The centre will provide parents/guardians daily updates in the daily reports for babies, toddlers detailing their daily activities including toileting, fluids intake, nap times, activities and other notes as applicable.


It is our policy to focus on encouragement and positive guidance, rather than discipline. Child care educators try to recognize why a child behaves in a certain way, and encourage more acceptable forms of behaviour. They also work hard to discover guidance strategies that work well and promote positive behaviour for each individual child. When necessary, children are given use of a “Safe Place” within classroom environment which is to ultimately protect a child from self-harm, harming others or the environment. As well as to assist a child in moving through the stages of extreme anger or disruption to gain the ability to self-regulate. The “Safe Space” is never to be used as punishment and a child is never left unsupervised. Parents/Guardians will be notified when a child has needed a “Safe Space” moment, through documentation in the form of an incident report, phone call or email. Follow up strategies from the “Child Guidance Policy” will be reviewed with parents/guardians and educators, to ensure consistency and understanding of appropriate child guidance.

We have developed a philosophy of guidance that is age appropriate with self-control as the goal. The child, as well as the parents/guardians, will have input into the consequences for behaviour. For more details about our Child Behavioural Guidance policies and procedures, please contact your Centre Director.


Positive Child Guidance

  • Establishing trust and confidence between personnel and children through gentle, supportive


  • Model appropriate behaviour. Set reasonable limits with the children and be consistent about

enforcing them.

  • Give attention to good behaviour not just to negative behaviour.
  • Use a variety of positive child guidance techniques – praise and encouragement, etc.
  • Limits are established with the help of the children.
  • Provide a stimulating challenging environment and program which is age and

developmentally appropriate to decrease restlessness.

  • Look to the cause of inappropriate behaviour and respond accordingly.
  • Immediate intervention, respond quickly and don’t delay action.
  • Self Discipline: Child regulates own behaviour. Give the child choices only when the child’s

choice can be accepted. Limit choices to avoid confusion.

  • Child guidance is appropriate to the child’s level of development.


The Centre actively encourages effective communication between parents/guardians and Centre. Your feedback and active involvement help us ensure that you and your child have the best experience with Happyland. The following strategies are in place at each Centre to ensure effective communication:

  • Parents/guardians are encouraged to evaluate the Centre and provide feedback accordingly. Constructive criticism is an effective tool to improve the service delivery provided by the Centre to children and families. parents are encouraged to submit their feedback. Parents are welcome to email
  • A Parent Wish List is distributed to the families on a regular basis. We ask for input from our families to identify any items, special events that they would like to see at the Centre.
  • ASQ’s (Ages and Stages Questionnaire) is a screening tool that provides a quick look at how children are doing in the areas of communication, physical abilities, social skill and problem solving. This tool is provided to parents/guardians two times per year to complete.
  • We encourage all families to provide current email addresses to ensure all correspondence can be communicated in a timely manner. Failure to provide email addresses or opting out can result in missed information that is important such as closures etc. The Centre cannot be responsible for lack of communication if email information has not been provided or is not up-to-date.


The ‘Open Door’ philosophy encourages the participation of parents/guardians, extended families and members of the community to enrich the programs and care provided to children. Families are encouraged to visit the Centre during operating hours to experience first-hand the educational programs offered to children. These visits allow parents/guardians to gain a more thorough understanding of their child’s development progress.


Happyland is required by provincial licensing to request all parents/guardians update their contact information with the Centre. This usually occurs in September and April. It is the responsibility of the parent/guardian to ensure the Centre has correct contact information on file. Please consider updating us with changes to emergency contacts, mailing addresses (even if you leave Happyland specifically for your tax receipts), anything regarding custody or access to the child(ren), etc. Happyland cannot be responsible for lack of communication if email information has not been provided or is not up-to-date.


Enrollment Forms: Documents for enrollment must be filled out and returned to the Centre on or before your child’s first day. The information you provide to us is extremely important and will remain confidential at all times.

Attendance Days: The Centre will do its best to accommodate all enrollment applications, however if placements are unavailable at the Centre you have chosen we will try to offer you a place at another Happyland Centre. Part-time care is subject to Centre schedule/availability and is not available at all Centres.

Change of Schedule: If you need to make any changes to your child’s schedule written notice must be provided on the 1st of the month prior to requested change. This can include which days a week you require care, or full to part time. If your child needs additional days prior to the change you will be charged the daily drop-in rate for these days. Changes and additional days are subject to availability and must follow our part time policy.

Part Time Enrollment: At select locations, part time care is offered. Part time refers to full days, but not full week. Happyland does offer hourly drop in care in the evening and weekend program at Cinaplex Langley location.

Transferring to another Happyland Centre: Should you wish to transfer to another Happyland Centre, please talk with your Centre Director and they can help facilitate a smooth transition. All fees outstanding at the Centre must be paid in full before a transfer is allowed.

Withdrawal from Program: Written notice must be provided at least one calendar month in advance. If notice is not received in writing, a fee equivalent to one month’s childcare fees will be incurred.



Increase in Fees: The Centre reserves the right to adjust childcare fees. Families will be provided with at least 1 month written notice to change in childcare fees.


A security deposit equal to the amount of your total monthly fee is required at all times for your child to attend Happyland. If you upgrade or downgrade your program, you must also adjust the amount of the security deposit to equal your new monthly tuition amount. The security deposit is intended to cover your last month’s payment.

Payment method: E-transfer (preferred method):

email address: question: what’s the name of the daycare

cheque: please make cheques out to Happyland Early Learning

Should your payment be returned for whatever reason, a $50.00 NSF Fee will be added to your account and the full balance must be paid within the same month.

Subsidy: We DO accept subsidy if you’re qualified. Please note that subsidy approval is a parent/guardian responsibility and is to be applied for prior to commencing at the Centre. Parents are responsible for paying the full child care fee until subsidy approval is received by the centre. Subsidy approval must be provided to the Centre within 30 days of your child’s enrollment. Parents are required to pay any fees not covered by the Governments Subsidy Program, Social Assistance or other support agencies on the 1st of the month in advance. If the request for subsidy is denied, parents/guardians are responsible for paying the full cost of childcare fees prior to going forward. Parents/ guardians are responsible for renewing their subsidy within 30 days of receiving their notice from the Government and providing this information to the Centre. Failure to do so will result in responsibility of paying all childcare fees not covered while subsidy is expired.

Drop-In & Associated Fees: Happyland offers drop-in care at Langley Thunderbird. You may arrange set days you require drop in with the Centre Director, or contact us as soon as you know you require care. Drop-in care is not guaranteed, and is based on sufficient staff to maintain ratios and licensed space availability. Drop-in fees must be paid on day of drop in by debit or e transfer at the Centre.

Vacations/Illness: Full monthly fees are required irrespective of days missed for vacations, illness or statutory holidays. The monthly fee covers both actual care and the guaranteed space. Credit will not be given for any missed days.

Make Up Days (Part Time): Make up days are not offered for children attending the Centre on a Part-Time basis. Part time children who attend days in excess of scheduled days will be charged based on our drop-in fees and will be required to pay via debit on these days.




The Centre will maintain up-to-date immunization records for all children attending the Centre. Parents/guardians are requested to supply proof of immunization. If a child’s immunization status is not reasonably known or available to the child’s parent, a record detailing as much information as is known respecting the child’s immunization will be kept. Please advise the Centre of any updated immunizations. For parents who choose not to immunize we request parents to sign a form indicating this.


It is our policy not to admit any child who has a communicable disease. We require the child to be symptom free for 24 hours or a doctor’s clearance stating that they are no longer infectious before they can be re-admitted to the Centre. Please notify the Centre if your child has been exposed to or has a communicable disease. We will advise parents/guardians of a communicable disease in the Centre by placing a notice in each room and emailing. The Centre Director reserves the right to send home or refuse attendance to any child that is considered not well enough to attend. If your child is unwell or showing signs of an infectious or contagious disease, we will contact you immediately and you will be required to pick them up from the Centre.


Staff must notify the parent/guardian/emergency contact when a child has any of the following:

  • Three or more episodes of diarrhea within a 24 hour period OR
  • Any episode of unexplained vomiting OR
  • Any episode of bloody diarrhea OR
  • A fever of 38.3 Celsius or higher
  • Skin infections, undiagnosed rash, sore infected eyes, or signs of any contagious disease
  • Persistent cough
  • Any parasite-related condition
  • Non-clear runny nose

Illness policy

To help reduce the spread of illness in our daycare, children with the following conditions will need alternate care until their health improves. Please ensure that you have alternate care arrangements for the following situations:

  • An acute cold affecting your child’s ability to participate in regular daily activities
  • Wheezing or persistent cough
  • Fever
  • Sore throat causing difficulty in swallowing
  • Infection of eyes or skin
  • Undiagnosed skin rash
  • Headache and stiff neck
  • Nausea and /or vomiting
  • Unexplained diarrhea or loose stool
  • Severe itching of body and /or scalp
  • Known or suspected communicable disease
  • Thick green/yellow runny nose

Common Cold: Symptoms include mild cough, runny nose, sneezing and possibly fever. Your child can attend the Centre if they are well enough to take part in all activities including outdoor play. If they are running a fever, are lethargic or generally unwell they should remain at home as this is in the best interest of your child and the other children in the Centre.

Pink Eye: Symptoms include swollen eye lid(s), itchy sore eye(s) and yellowish puss-like discharge. As it is contagious, children must be excluded from the Centre for at least 24 hours after their first dose of antibiotic treatment.

Strep Throat & Scarlet Fever: Symptoms include a fever, sore throat, pus on tonsils, tender nodes in the neck and sometimes a fine rash develops known as Scarlet Fever. A child may return to the Centre after 24 hours of antibiotic treatment, if they are well enough to participate in all Centre activities including outdoor play and they are fever free.

Head Lice: Head Lice and their eggs (nits) can be seen at the nape of the neck, and behind the ears. They can vary in colour from white to brown to dark grey. The eggs are tiny round or oval shapes that are tightly attached to the hair near the scalp and do not slide up and down on the hair. Frequent scratching may cause broken skin or sores to form on the scalp. The damaged skin may weep clear fluid or crust over, and it may become infected. In response to infection, the lymph nodes behind the ears and in the neck, may become tender and swollen. Following the recommendations from , children with head lice can return to the Centre preferably after their first treatment of head lice medication. Confidentiality should be maintained so as not to embarrass a child who has head lice.

Hand Foot and Mouth Disease: Hand foot and mouth disease is an illness that causes sores in or on the mouth and on the hands, feet and sometimes the buttocks and legs. The sores may be painful and the illness usually doesn’t last more than a week or so. It is common in children but can also occur in adults. It can occur at any time of the year but is most common in the summer and fall. Children are most likely to spread the disease during the first week of the illness. To help prevent the disease from spreading please keep your child at home, wash your hands frequently, don’t let children share toys and speak to the Director about when your child can return to the Centre.

Diarrhea/Vomiting/Fever: A child has diarrhea if there are more bowel movements than usual, or if stool is unformed, loose and more watery than usual. Other symptoms that may accompany diarrhea may include fever, loss of appetite, nausea, vomiting, and stomach pains. Your child must be excluded from the Centre until the bowel movements have been normal for at least 24 hours, vomiting has ceased for 24 hours or until a physician declares they are well enough to return. If your child has a fever at the Centre, you will be required to pick them up immediately; your child will not be able to return to the Centre for 24 hours.

In the case of an outbreak at the Centre we will inform all families and provide information relating to the disease. Thorough sanitization practices will take place daily during the time of the outbreak. Children will be excluded from the program until symptom free (24 to 48 hours as instructed by Health) or advised by the family physician.

Accidents and Injuries: Even in the safest environments accidents and injuries do occur. Any accidents that may occur at the Centre are recorded on an Incident/Accident Report. Parents will be notified immediately if there is an injury to the head. If necessary, you will be contacted to pick up your child. If you cannot be contacted and your child requires medical attention, we will take the necessary required steps. If an accident or injury is reportable according to BC Community Care and Assisted Living Act – Child Care Licensing Regulations ( or ), the parent/guardian will also be notified and be informed of licensing follow up procedures.

Minor Incidents

The Daycare Staff are committed to providing a safe and healthy environment for all children, Staff, and any other persons participating in the program. Staff are required to complete a minor incident record lockbook for any accident that requires first-aid treatment (i.e. bandage, ice pack). The record will be signed by the Staff member who administered the treatment, and by the Manager or another Staff member in the absence of the Manager. Parents are to be informed of the injury at an appropriate time (which depends on the extent of the injury), and confidentiality of all concerned parties will be maintained.

Critical Incidents

A critical/reportable incident is an event where a person in care has become ill or injured, has been seriously or adversely affected.

In the event of a medical emergency involving your child we will call 9-1-1 and then call you. If you are unavailable we will call the emergency contacts from your child’s registration form. A staff member will stay with your child until an authorized person arrives to care for your child.

Once the parent/guardian emergency contact arrives at the daycare, it is the parent’s responsibility to accompany the child to receive emergency treatments, whether by private car or by ambulance.

If the child’s condition is believed to be life threatening and if the parent/guardian and emergency contact cannot be reached immediately, a staff member will accompany the child to the hospital. An ambulance will serve as the means of transportation.

If the parent/guardian/emergency contact cannot be reached and the child’s condition requires emergencty medical treatment, but is NOT life threatening, a taxi may serve as the means of transportation for the child and the staff member. The staff member will take the child’s emergency card that contains his/her medical information.

At the hospital, the child will receive treatment when the parent arrives and gives consent to treatment. Hospital authorities have stated they will only administer emergency treatment without parents’ permission if the child’s condition is life threatening.

If it is NOT possible to reach the parent/guardian or emergency contract, attempts will be made to contact a relative. After treatment is administered, and if the child is able to leave the hospital, the child will return to the Daycare with the Staff member or leave with the parent/guardian/emergency contact. The child will only return to the Daycare if the parent/guardian/emergency contact could not be reached.

Reporting Absences: If your child is going to be absent, you must notify the Centre no later than 10am. If your child is ill, please notify us as to the nature of the illness, particularly if it is contagious.


Strict hand washing procedures are implemented. Children are encouraged to wash and dry their hands before and after meals, after using the toilet and after messy activities. All our Centres provide children with an alternative option of sanitizing gel for when they are in an environment without access to running water. We ask that all children and parents/ guardians wash or sanitize their hands when arriving at the Centre.

Biting Policy

Biting is a natural development stage that many children go through. It is usually a temporary phase that is most common between thirteen and twenty-four months of age. A child might be teething or overly tired and frustrated. He or she might be experimenting or trying to get the attention of the teacher or his peers. A child could be reacting to another toddler that is trying to take their toy or get into their space. Toddlers have limited verbal skills and are impulsive without a lot of self-control. Sometimes biting occurs for no apparent reason. The safety of the children at the Daycare is our primary concern. The Daycare’s biting policy addresses the actions the Staff will take if a biting incident occurs.

The following steps will be taken if a biting incident occurs at our Daycare:

The biting will be interrupted with a firm “STOP....biting hurts!”

Staff will stay calm and not overreact.

The bitten child will be comforted. An ice pack or cool cloth will be applied to help prevent swelling.

The biter will be removed from the area and told “you hurt your friend and now he/she is crying”. He/she will be

re-directed to another place to play away from the bitten child.

The incident will be documented and both parents will be informed of the situation. Staff will also let the parents

know what triggered the incident and how they handled it.

Staff will check files and ensure children have had the necessary immunizations.

The bite will be assessed and cleansed with soap and water. If it is determined that there was a blood exposure

further steps will be taken and reported as a critical incident.

When biting continues after several weeks:

A designated Staff will “shadow” the biter for (approx. 2 weeks) and the following will happen:

The Staff will give the children the necessary words needed for communication.

The Staff will aim to teach and give positive attention for acceptable social behaviour.

An extra staff will do an observation

An inclusive care plan will be put into place that may include

Extra staff coverage will be made available if necessary.

Referrals to other professionals support might be required to support the biter.

We will do our best to support the "biter" but we also need to protect the other children. If "biting" continues after we have utilized all available resources the parent may be requested to withdraw their child from the daycare.

If a bite requires medical treatment, a copy of the incident report will be mailed to Licensing Direct within 7 calendar days. Confidentiality of all children involved will be maintained.

Missing Child

In order to keep each of the children safe, no child will ever be left alone and children are to be accounted for at all times. If a child becomes lost, Staff will quickly check all areas of the Daycare and property. If the child cannot be found, the police will be called immediately, and then the child's parent/guardian/emergency contact will be notified and a critical incident will be reported.

Abuse Policy

“Everyone who has a reason to believe that a child has been or is likely to be physically abused, sexually abused, emotionally abused, and/or neglected is legally responsible (under the Child, Family and Community Service Act) to report the matter to a child protection worker. In British Columbia, a child is anyone under the age of 19.” (from The B.C. Handbook for Action on Child Abuse and Neglect).


The administration of medication is considered a high-risk practice and carries an obligation for both personnel and parents/guardians. Administration of medication requires attention to detail, excellent record keeping, teamwork and common sense. Incorrect administration has health risks and personnel must be trained to reduce health risks. All personnel who administer medication must have current and valid first aid training. Parents are expected to complete medication forms accurately in order to protect against any instructions that could be misunderstood. Personnel must ensure that documents are accurate before any medication can be administered. It is the parent’s responsibility to inform personnel of any medication that has been administered while child(ren) is not attending the Centre such as prior to arrival.

If your child requires medication you must complete a “Medication Consent Form” detailing the following important information:

  • Name of medication
  • Time of last dose
  • Dosage
  • Parent/guardian signature
  • Time medication is to be administered
  • Doctor prescribed label on the bottle

No over the counter medications will be administered unless prescribed by a doctor. The Medication Consent Form must be completed for all medications including Tylenol, Advil, teething gel etc. Medication must remain in its original named container and clearly labeled with the child’s name, dosage and specific instructions to administer the medication. If the form is not completed, we are unable, by legislation, to administer the medication to your child. Any medication must be handed directly to the designated senior staff member, so that it can be stored in an area inaccessible to children,

in a locked box. Parents/guardians are requested to collect medication from this area on departure. Please ensure that no medication, creams, etc. of any kind are left in your child’s bag. Management with a valid First Aid Certificate will administer all medicine/herbal remedies. If any further health needs are to be provided, please contact your Centre Director.

Any emergency medication, such as EpiPens and puffers are not locked, and are stored in the child’s room in an emergency backpack and out of the reach of all children.


If required, parents are responsible for supplying their child’s diaper cream as follows:

  • The diaper cream must come in new and un-opened
  • The cream must be clearly labelled with the child’s name.
  • It must have an expiry date (if applicable) clearly listed.
  • Prescribed diaper rash creams will require an additional medication form to be completed.
  • Permission form must be completed in full.

Potty Training

  • Children who are in the process of toilet training need time, attention and care. This isn’t a time that should feel rushed or pressured for the child. As it requires a lot of Staff to cover the needs of all the children, it is required that your child be potty trained prior to transitioning to the 3-5 program.
  • When a child is ready for potty training, the Daycare encourages the following:
  • Start potty training at home; continuity between home and the Daycare is critical for potty training.
  • Use of the words “pee, poop, potty” for communicating with the child about potty training
  • Decide how the child will use the toilet, i.e. use of potty seat on toilet or potty chair
  • Dress child in loose clothing that he/she is able to manage easily and independently. Pants or shorts with all-elastic waists are the best choices.
  • Diapers or pull-ups can be used for naps.
  • The Daycare requires at least 2 complete sets of clothes, including socks and one extra pair of shoes, every day. Remember to label all items of clothing. Due to health and sanitation concerns, wet garments will be put in a plastic bag for you to take home and launder.



Happyland provide two snacks and a lunch. our Centres prepare meals in-house and have a four- week rotating menu consisting of morning and afternoon snacks and lunch.


If your child requires a special diet for cultural or medical reasons, we will do our best to accommodate you. However, please be advised that we may not be able to supplement everything. Please speak to your Centre Director and they will work with you to accommodate as they can.


All Happyland Centres do their very best to maintain a nut free environment. All parents are reminded on enrollment that our Centres have eliminated nuts/peanuts and nut/peanut products from our Centres. We cannot guarantee that all products in the Centre are free of all traces of peanuts. When available our Centres choose “peanut free” items to purchase. We can neither be responsible for children or families who may bring peanuts to our Centre or for any residue that may remain on surfaces. It is extremely important that parents of children with peanut allergies notify the Centre, in writing, and provide an Epinephrine Auto-injector (Example: EpiPen) in case of emergencies. If your child does have an allergy you will be required to complete the “Allergy Details and Action Plan Form”. Information for each child is posted in the classroom, the kitchen and the office.


Except for infants, outside food is not permitted at the Centres that have kitchens. This includes all homemade goods, as well as store bought food. Other than for infants, the only exceptions are for a child with allergies that we are not able to supply alternatives, and for children not yet able to eat table food.

For those children not yet eating table food, please bring a day’s supply of meals, including prepared bottles that are labelled with the child’s name, date and contents. All breast milk must be labeled with mother’s name, child’s name and date of expression.

Please note, any food you supply must be nutritious and follow Canada’s Food Guide. Some of our Centres do not have kitchens, therefore food/snacks must be provided for your child(ren). Please note, any food you supply must be nutritious and follow Canada’s Food Guide.

Pack food in a thermos or in a lunch bag with an ice pack. Please let the educator know if food needs to be heated. No nut products, candy, pop, junk food, or food containing high levels of sugar or salt will be allowed into the Centre. These types of foods will be returned home with the child.


Please note that drop off or pick up of your child(ren) may be in different room and personnel other than their assigned class. This is usual only for the first hour and half and the last hour and half of the day, as staff arrive or finish for the day. During these times, licensing ratios are maintained as usual.

Please ensure your child(ren)’s diaper is dry at drop off if she/he wears diaper.

Arriving at the Centre/Signing In: Please keep your child with you at all times, especially when exiting your vehicle in our parking lot. Do not leave children, regardless of their age, unattended in your car when dropping off or picking up. Lock your car, as we cannot be responsible for any personal belongings taken from your vehicle while it is on our property. You are required to sign
in your child on arrival on the sign-in sheet in the classroom; this is not only a legal requirement but ensures that we have a record of all children in attendance each day. Before leaving the Centre, ensure that communication has been made with the Educator in the classroom. In order to maximize your child’s experience, we ask that children are in attendance by 10 am daily. If you cannot drop your child off by 10 am, we ask that you contact the Centre.

Picking up your Child: When you arrive to pick up your child, allow time for your child to complete whatever activity he or she is participating in. Please remember to let the child care educator know your child is leaving and to sign out in the room. Once transfer of care has taken place and the possession of the child has changed over, all responsibilities lie with the parent. We must ask you to make every effort to pick up your child before closing time.

A late fee of $1 per a minute for first 15 minutes, after 15minutes $2 per a minute will be charged. This late fee must be paid to the Centre directly and not the educator. If you are going to be late, please call the Centre immediately. If we do not receive a call from you and cannot reach your emergency release contacts, we may be required to call local authorities to assist with the situation. Members of our team are not permitted to take your child home with them.

Releasing your Child: We will only release your child to his or her parents/guardians and the authorized persons listed on your child’s Enrollment Form and Emergency Card. Transfer of care is once the child has been signed out of classroom and into parent(s) possession. We require any release authorizations to be given to us in writing prior to releasing your child to any persons who are not listed on your emergency contact. Government issued photo identification must be shown for any person not positively known to us before we can release your child. We will not release child to anyone (other than a parent/guardian) under the age of sixteen (16) including siblings.
If a parent/guardian wishes the centre to release their child to anyone under the age of eighteen (18), written permission will be required. If there is an emergency situation and you are unable
to submit a written request authorizing someone to pick up your child who is not listed on your emergency contact, we will use your personal information to verify their identity.



Cold Weather/Winter: During the winter months, outdoor play will be based on the weather. Once the temperature and/or wind-chill is lower than -10 degrees Celsius:

  • Infants (0 – 19 months) will not engage in outdoor play when the temperature combined with the wind chill is lower than -10 degrees Celsius as measured by the Weather Network at the time of scheduled outdoor play or at the discretion of the Director or member of the management team. During colder weather, outdoor activities may be limited to 15 minutes.
  • Children over 19 months will not engage in outdoor play when the temperature combined with the wind chill is lower than -10 degrees Celsius as measured by the Weather Network at the time of the scheduled outdoor play or at the discretion of the Director or member of the management team. During colder weather, outdoor activities may be limited to 30 minutes.
  • Sun Smart: We aim to promote a positive attitude towards skin protection and take effective measures to ensure the children’s safety from the sun. The child care educators will apply and reapply sunscreen when needed prior to outdoor play. Sunscreen and insect repellent must be supplied by the parents/guardians in the original bottle, labelled with each child’s full name. Please provide a hat for your child each time they attend and our educators will ensure that your child is wearing it prior to going outdoors.


Summer/Hot Weather: During extreme heat, outdoor play may be limited at the discretion of the Centre Director. Our educators will ensure that children are well hydrated at all times and given the option to cool down as needed.

Rainy Weather: Children will continue to engage in outdoor play, even during rainy weather. Appropriate outdoor clothing is required to keep your child(ren) dry.

Appropriate Clothing: During the day, your child will participate in many different activities and it is important that they are dressed in appropriate clothing. Remember, children are hard at “work” while they are with us and often the most beneficial learning experiences come from messy play. We encourage children to wear aprons when painting or participating in other messy activities. Children are encouraged to wear proper footwear and comfortable casual clothes, which are suitable for climbing, running, or painting. Overalls and suspenders are not recommended as children find them difficult to handle and will not be able to get in and out of them easily when they need to go to the washroom. Please remember to send along a change of clothes every day. It is the parent/guardian’s responsibility to ensure the child wears appropriate clothing for all weather conditions (sun, rain or snow).

Indoor Shoes: All children enrolled in our Centre are required to have a pair of indoor shoes or slippers to be worn in the classroom only. A separate pair of shoes or boots should be available for outdoor play. All shoes, both indoor and outdoor must be fitted securely to the child’s foot. Flip flops/open backed shoes will not be allowed as indoor or outdoor shoes. Please keep in mind that during outdoor play your child is running around and climbing on the outdoor equipment so outdoor shoes should be conducive to this type of play.

Field Trips: On occasion, our Centres may plan trips to special places for children aged 4 and up. Parents/guardians will be informed in advance of any planned excursions. A release form for each field trip or excursion will be provided to the parent/guardian to authorize their child to engage in the event. All consent forms regarding field trips must be received prior to date of trips. If your child does not bring in a consent form he/she is not permitted to participate. If you decide not to send your child on a field trip, you will need to find alternative child care for your child as our educators cannot be left at the Centre to accommodate a 1:1 ratio. Educators will review all the safety policies with the children and parent/guardian volunteers. They will prepare the children for the trip by explaining where they are going, why, and who they need to listen to.

Outings Local Parks & Neighbourhood Walks: Babies in strollers and children ages 3 and older will have outings and walks in the neighborhood. Whenever an outing occurs the Centre will post a notification as to the location of the outing and the estimated time of return.

Appropriate Language: Parents/guardians and their guests must use appropriate language while on our property. Foul language of any kind is not permitted on Centre grounds, which includes our parking lots and playgrounds.

Cell Phones and Electronic Devices: all electronic devices are prohibited at Happyland.

Celebrations: We encourage parents/guardians to let their children share special celebrations with us at the Centre. If you would like us to celebrate any occasion with your child, please talk to our child care educators.

Children with Special Needs: Our goal is to meet the individual needs of the child within the structure of our program, while maintaining a healthy and safe environment for all
the children and educators. We will make reasonable accommodations to offer children with disabilities full and equal enjoyment of our programs and services in the most integrated setting appropriate to their needs.

Community Resources: There are a variety of community services that support the needs of families whose children have extra challenges, behavioural, physical, or social/emotional needs. The centre Director can assist you in accessing these types of services. If you are interested
in family education opportunities specific to the needs of your child, we will be happy to share information on community services available in your area.


Community Relationship

In the community, Relationships have been created with:

  • Langley childcare Resource and Referral centre
  • Langley Child development Centre
  • Surrey Childcare option
  • Walnut Grove Rec Centre
  • Walnut Grove Library
  • New Direction English Language School
  • Langley Community Service Society
  • Mother Goose Langley
  • Childcare planning Langley

Community Resources:


There are a variety of community services that support the needs of families whose children have extra challenges, behavioural, physical, or social/emotional needs.

Our Centre Director can assist you in accessing these types of services. If you are interested

in family education opportunities specific to the needs of your child, we will be happy to share information on community services available in your area.

Lost Property: Please check the lost property box regularly. Labelling all your children’s clothing including socks, shoes and underwear assists child care educators in locating the owner.

Non-Discrimination Program: The Centre has a non-discriminatory and non-biased policy. We welcome all children and families, and appreciate the opportunity to learn about various heritages and backgrounds. It is our policy to provide an environment that is free of unlawful discrimination of any type including discrimination based on race, color, religion, gender, national origin, age, disability or any other characteristic protected by law. This policy governs all aspects of our Centres operations. staff members are not allowed to babysit children that enrolled in Happyland.

Personal Toys: It would be appreciated if children did not bring toys or valuables from home unless they are required for a special event. No toy weapons or actions figures of any kind that promote violence are to be brought to the Centre. Toys from home can become lost or broken and it saves a lot of heartache if these items are left at home. We encourage the children to bring nature items and other items of general educational interest. Comfort toys – stuffies, soft toys or a blanket are more than welcome.

Photograph & Video: From time to time, children may be included in photographs taken by team members at Happyland and used for display within the Centres. We occasionally shares pictures from our Centres on our website, we will have consent from their parents/guardians. If you do not consent, please notify your Centre Director or make a note on the last page of this parent handbook. Photo of child should be updated annually for records.

Resolution of Disputes: In the event that a dispute arises, we encourage you to attempt to resolve such matter in good faith directly with the Centre Director. Your Centre Director can provide you with the contact information for additional management personnel who will be happy to work with you to resolve any issues you may have.

Smoking: Smoking is prohibited on all Centre property, including parking lots and playgrounds. No one is permitted to smoke anytime with or in the presence of a child or in view of the Centre.

Statutory Holidays – Sporsplex and Fraser Height Centres are Closed during the following statutory holidays:

  • Family Day
    • Good Friday
    • Victoria Day
  • Canada Day
    • BC Day
    • Labour Day
    • Thanksgiving
    • Remembrance Day
  • Christmas Day to New Years

Students & Volunteers: Happyland accept students/volunteers from local colleges and/or high schools. The students are placed with one of our full-time personnel to learn about and experience what working in a child care facility is like. The following policies are in place for students and volunteers:

  • No child is to be supervised by a person under 19 years of age
  • Only paid personnel over 19 years of age will have direct, unsupervised access to the children.
  • Students and volunteers are not counted in staffing ratios at any time during their placement at the Centre.
  • All students/volunteers must have a current criminal reference check, completed within the last 6 months.
  • All students/volunteers in BC must provide proof of up to date immunization prior to being placed at the Centre.
  • Students and volunteers are never left alone with the children

Threats and Threatening Behaviour: We have a responsibility to provide a safe environment for our personnel, the children we serve, and other adults. Therefore, we have a zero-tolerance policy regarding threats or threatening behaviour in our Centres, whether the threat comes from a child or an adult, and regardless of who is the target of the threat. This includes, but is not limited to, threats to do physical harm to someone or threats to retaliate in any way. Violation of this policy may result in immediate withdrawal from the Centre.




Our primary concern at the Centre during an emergency is the safety and well-being of the children and personnel. Our personnel are trained in case of an emergency and are keeping your children calm and following our policies based on the emergency. Notifications will be sent by email in the event of bad weather, emergencies, power outages or any other situation where the Centre will be closing or unable to open.

Parents/guardians may receive an email from the office in the event of an emergency. We will advise what we know of the situation, where the children have relocated (where applicable), and what procedures are being taken. If parents/guardians are required to pick up the children, we will advise this as well. We ask that you refrain from calling the Centre as they may need to keep their phone lines open.

You may reach the Centre Area Manager if you need more information. You are required to provide us with your email address; this allows us to inform all parents of emergency situations in a fast and effective manner vs. spending time making phone calls.


In the event of a fire/emergency situation, the Centre Director will inform the classroom educator that the Centre will be evacuated. If it becomes necessary to remove the children from the property, each Centre has an emergency evacuation (muster point) site. An emergency evacuation plan is displayed in each classroom and foyer.

Once a month, the Centre conducts a fire drill. The aim of these drills is to ensure that in the event of an emergency, the children can be evacuated quickly and easily. If you are present at the Centre during the fire drill, you are encouraged to participate in this procedure. The evacuation (muster point) site is posted in all rooms.



In the event there is a security threat in our Centre or in close proximity to our Centre, policy is to lockdown the location. This includes, but is not limited to, locking all external entry points such as doors and windows and no one will be permitted to enter or exit the building under any circumstance. .

Please note that our first concern is the children’s safety. Cell phone usage by personnel is not allowed during a lock down, and we ask that you refrain from calling the Centre as they may need to keep their main phone lines open.